Client Profile
A large healthcare organization managing sensitive patient data and employee access
across departments.
Challenge
Manually managing user provisioning and de-provisioning in Azure AD created
compliance risks and delays in access requests.
Our Solution
- Integrated ServiceNow with Azure Active Directory.
- Automated user access requests and approvals through ServiceNow workflows.
- Implemented audit-ready logging and notifications.
- Built retry logic to handle sync failures due to AD service downtime.
Results
- 75% reduction in manual access provisioning.
- Enhanced compliance with HIPAA and internal security policies.
- Improved onboarding time by 50%.
