Healthcare Organization – Automating Access Management with Azure AD

Client Profile
A large healthcare organization managing sensitive patient data and employee access
across departments.

Challenge
Manually managing user provisioning and de-provisioning in Azure AD created
compliance risks and delays in access requests.

Our Solution

•  Integrated ServiceNow with Azure Active Directory.
• Automated user access requests and approvals through ServiceNow workflows.
• Implemented audit-ready logging and notifications.
• Built retry logic to handle sync failures due to AD service downtime.

Results

• 75% reduction in manual access provisioning.
• Enhanced compliance with HIPAA and internal security policies.
• Improved onboarding time by 50%.