Client
A century-old global luxury automaker grappling with complex supplier networks (≈2,000 Tier‑1 suppliers).
Challenge
Supplier onboarding via EDI was slow, manual, and lacked transparency—stalling digital progress.
Solution
- Deloitte partnered with ServiceNow to digitize supplier onboarding using an “Advise, Implement, Operate” approach.
- Automated supplier workflows, checklists, contact, and training via ServiceNow.
- Embedded real-time tracking and knowledge hubs for suppliers.
Outcome
- 4× increase in supplier onboarding speed
- Accelerated supplier enablement and collective capacity.
- Reduced risk of supply chain disruptions and improved operational resilience.
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